FREQUENTLY ASKED QUESTIONS
What information does AGF collect?
What are my Tracking Options?
How does AGF use the information collected?
What information does AGF share with others?
How can I view, update, or remove my information?
What choices do I have about receiving communications from AGF?
What are California Privacy Rights?
What about children’s privacy?
What about security?
What about other websites?
Where is my data stored?
What if I live internationally?
How does AGF communicate changes to this Policy?
Whom do I contact if I have additional questions or concerns about this policy?
Q: What information does Avant Guard Fashion collect?
A: Avant Guard Fashion may collect information from or about you in the following ways: From Avant Guard Fashion’s Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, create an online account with us, make a purchase, sign up for our catalogue, newsletters or email lists, participate in sweepstakes, contests or other promotion, participate in a product
review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us. The personal information we collect may include your name, address, email address, telephone number, or other contact information, loyalty program membership information, gender, birthday, age, or other demographic information, your interests, and preferences. If you make a purchase from us, we will not collect a credit or debit card number , but we may collect other financial information, CVV, billing address, shipping address, telephone number, email address and payment or gift card information, and the privacy policies govern our use of your information.
If you download one of our Apps in the future, you may choose to permit the App to obtain your precise geolocation. In this case, we will determine your zip code from the precise location data received from your mobile device. We do not store precise location data; we only store the zip code associated with the location.
Information You Provide About a Third Party: If you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person’s name, telephone number, email, and/or shipping address.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site or App, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources, or from other third party sources.
Q: What are my Tracking Options?
Q: What are my Tracking Options?
A: Certain parts of the Site and App require cookies. You can set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or App or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Q: How does Avant Guard Fashion use the information collected?
A: Avant Guard Fashion may use the information we collect from and about you for any of the following purposes. To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone) or to service products you purchased from us. To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App. To send you catalogs, information, newsletters, promotional materials and other offerings from Avant Guard Fashion or on behalf of our partners and affiliates. To provide you with customized Site or App content, targeted offers, promotions and advertising on the Site or App, through other third party sites or apps, or via email, text messages, or App push notifications that are offered by Avant Guard Fashion or other marketing partners that might be of interest to you. To improve our sites,
products/services, customer service, and customer shopping experience. To use your data in an aggregated non-specific format for analytical and demographic purposes. To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users. To contact you when necessary or
requested, including responding to your questions and comments and providing customer support. As otherwise described to you at the point of data collection.
Q: What information does Avant Guard Fashion share with others?
A: Avant Guard Fashion will never sell or rent your personal information to third parties. Avant Guard Fashion may share personal information we collect from and about you in the following ways:
Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that provide products and services, rewards programs, conduct joint sales programs , sweepstakes, promotional campaigns, and other jointly sponsored events. Such Services will identify the third party. If you elect to register for any products and/or services provided during the Services, you either will be providing your information to both Avant Guard Fashion and such third party, or Avant Guard Fashion might share your information directly with such third party for that third party to fulfill their products and our products and services directly with you.
Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for Avant Guard
Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics uses or for other lawful purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Q: How can I view, update or remove my information?
A: If you have registered for an account or made a purchase, you may view and update your account information by logging into the “Your Account” section of the website with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also add more shipping information, personal information, or update any of this information. If you would like to remove or delete your profile or the personal
information that Avant Guard Fashion has collected from or about you, please contact our Customer Service Department by click “the mail icon” section below. We will process your request within a reasonable period of time. Any information that you previously posted may still be publicly viewable. Avant Guard Fashion may keep certain information and content in our backup files and archives.
Q: What choices do I have about receiving communications from Avant Guard Fashion?
A: To receive promotional offers ,latest product releasing, or events from Avant Guard Fashion Inc., you can sign up on our website or choice your subscription Preferences in your account. If you register for an account or make a purchase, you will not automatically receive promotional emails and direct mail from the Avant Guard Fashion Inc, unless you permit us to do. We provide our customers with the opportunity to “opt out” of having their information used for purposes not directly related to placement, processing, fulfillment or delivery of a product order. We provide you
with the following options if you prefer to “opt out” of receiving information or materials that we think may be of interest to you:
Electronic Promotional Offers: At all times, you have the option of “opting out” of receiving promotional emails from the sender only by clicking the “unsubscribe” link in any of the promotional emails you receive. In addition, if you have an online account, you may change your email preferences regarding email from us by logging into the “Your Account” section of the website.
Direct Mail Promotional Offers: If you would like to be removed from our Avant Guard Fashion catalog mailing list, please contact a Customer Service representative by email to stop receiving paper catalogs.
Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.
App Geolocation Information: When you use the App on your mobile device, you may choose not to share your geolocation information with us by adjusting the device’s location service settings. Other Contact: In all cases, you may email us at the email address listed in the “Contact Us” section below.
If you receive marketing communications from one or more companies within the Avant Guard Fashion Inc, you must opt-out individually from each of the companies from which you are receiving company-specific marketing communications.
Q: What are Taiwan Privacy Rights?
A: Natural persons whose rights of personality have been violated can commence civil proceedings, and in some cases, criminal proceedings. A data subject can commence proceedings against a defendant who has harmed the plaintiff by unlawfully collecting, processing, or using the data subject’s personal information in violation of the Personal
Information Protection Act (PIPA). Corporations and other legal persons are not protected under Taiwan’s PIPA but they can commence proceedings for violations of the Civil Code and Criminal Code.We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year. Non-affiliated third parties are independent from Avant Guard
Fashion and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and the Site and App are not intended for children under the age of thirteen. We do not direct the Site or App to, nor do we knowingly collect any personal information from, such children. If Avant Guard Fashion learns that a child under the age of thirteen has provided personally identifiable information to the Site or App, it will use reasonable efforts to remove such information from its files.
Q: What about security?
A: We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology
Q: What about other websites?
A: Our website may include links to third-party websites that are not affiliated with Avant Guard Fashion. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to or collected by such third party sites.
Q: Where is my data stored?
A: Your personal information may be stored and processed on servers in Taiwan and is subject to the laws of the United States. The servers and databases in which information may be stored may be located outside the country from which you accessed this website and in a country where the data protection and other laws may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate.
Q: What if I live internationally?
Q: How does Avant Guard Fashion communicate changes to this Policy?
Q: Whom do I contact if I have additional questions or concerns about this policy?
A: We welcome you to reach out if you have any questions or concerns regarding our privacy practices. Please feel free to contact Customer Service via email at firstname.lastname@example.org.
Last updated January 2nd, 2018