After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Our goal is to satisfy customers with guaranteed the quality of products and provide a high quality of customer shopping experience. Therefore, non-defective, non-damage, or exchange for domestic orders only.
Defective product returns for international shoppers must be made within 7 days of receipt of the item(s). If returning items by post, any liability or extra costs will be incurred by the customer. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted. Please email email@example.com and include the following:
2.Style number or description of item(s) you wish to return
3.Contact information (name and phone number)
4.Reason for the return
5.Enclosed clear and detailed pictures of defective product and the original shipping pack.
6. Business Hour: Monday to Friday GM+8 10:00 to P.M. 18:00
After inspection conducted by our Customer Service team upon receipt your e-mail, you will receive further instructions on how to return the merchandise. Items found to be worn, scratched, altered or damaged will not be refunded and will be returned back to the sender. If you didn’t receive any information from customer support team, please e-mail us again. We are not accept returns passed 7 days of receipt of the merchandise. Please return the item/s in the original packaging (including all boxing, certificates and invoice) to ensure the item arrives back to us in the original condition in which it was sold. All boxing, instructions, receipts and warranties, as applicable, must be included with the return or exchange of a watch. Items must be unworn, undamaged and unaltered.
Not returnable at any time for reasons of hygiene and safety:food perishables, lingerie, hosiery, swimwear, antique jewelry and clothing, body jewelry, pierced earrings, hair accessories, women’s eveningwear and any item marked Final Sale. Products purchased with gift cards, the original shipping pack missed. Customized product and specially labeled designer apparel, handbags and accessories once security tags are removed.
Case of impossible return
1.non-defective, shipped correctly item
2.Doesn’t have any reason for return
3.Customer tear off the tag, label and price from the product.
4.All the items must be unworn and in same condition it was received
5.Any scratch and damage by customer
6.Products must be returned in the original box or packing
7.Not follow the return schedule
8.For same categories goods ,please copy the original item or damaged package
9.Crystal stones breaking from mishandling
10.Normal use is not considered a fault
11.Texture of natural stone or gemstone Jewelry
12.Color shown here is indicative only. If there is any inconsistency between the image and the actual product you receive, the actual product will govern.
13.Size difference due to the measurement method, the reasonable range is between 0.1 to 2 cm.
14. Slightly scratched on the surface of metals.
15. Anti-allergy earring post darken because palladium.
16. Bent earring post because Sterling silver is relatively soft compared to other metal types.
17. More surface texture of vintage palladium jewelry
18. Uneven and residue of glue of handmade jewelry, difference of bond pad.
-We reserve the right to deny a refund if returned merchandise does not meet our requirements.
AGF.com does not accept international exchanges at this time.
For all other inquiries, please e-mail firstname.lastname@example.org.
▸RETURNING YOUR ITEM
Complete the return section on the packing slip and include it with your merchandise with return form and the purchase order list as your proof of purchase and complete your name and address and affix. We suggest that you retain a record of the return tracking number for future reference. Please include a note with your order stating why you are returning the merchandise and use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.Your return package can be dropped off at any Post Office, or given to your USPS carrier. Please obtain a receipt for tracking purposes.AGF.com offers 7 days free complimentary returns on all international orders. No fee will be deducted from your returns, please return your item to the following address:
Rm. DA107, 1F., No.19-6, Sanchong Rd., Nangang Dist., Taipei City 115, Taiwan (R.O.C.)
For your protection, fine jewelry and Avant Guard Fashion returns should be insured for their full value. Note that all Avant Guard Fashion returns will be inspected upon receipt back at our warehouse. You will be contacted by our Customer Service team if there are any questions related to the merchandise being returned.
When you use PayPal, we will refund your order credited to your PayPal account. Items returned to our warehouse will be processed as a refund to your PayPal account.
Refunds will be credited to you by ECPAY in the same currency, using the current exchange rate. Please allow up to 25 business days for the credit to post to your account. (“Business days” are Monday-Friday, excluding holidays).
▸REWARD POINTS RETURN POLICY
Please note – if you have already used rewards points from an order that is being returned, the cash equivalent of the points used will not be refunded for returned order.
▸DUTIES & TAXES REFUND
If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Contact your local customs office for information. In the event that your order is undeliverable, or if you refuse delivery of an order you have placed, you will be responsible for payment of all duties and taxes. Shipping charges, as well as duties and taxes, are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.
▸WEBSITE ERRORS, UPDATEDS AND CANCELLATIONS
We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographic error, typographical error or error in pricing information received from our supplier, Avant Guard Fashion shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.